Basket (0)
Your basket is empty
Before you order
Lead times, tracking, returns and personalisation. What we’re asked most often, with the answer each time.
On this page
Write to us at contact@atelier-tablier.fr. We reply within 24 working hours. For an order in progress, please give us its number.
Your parcel is dispatched within 48 working hours, with free tracked delivery. Need a personalised apron by a particular date? Write to us before ordering and we’ll tell you whether it’s possible.
It’s free and tracked, with no minimum order, in France, in Europe and worldwide. There is no threshold to reach, and no charges that appear on the last screen.
As soon as it is dispatched, you receive an email with your tracking number and the link to follow the parcel to your door. If you can’t find it, check your spam folder, then write to us with your order number.
Yes, if you ordered several aprons, they may travel separately. Each one has its own tracking. If a parcel is still missing after the stated lead time, write to us.
Start from what it’s for: the kitchen, painting, children, trades. Each family has its own page, and each product page gives the dimensions and the fabric. If you’re torn between two models, write to us.
The dimensions and fabric are on each product page, in the specifications section. We put what we know about the model there, and nothing more. Give us the name of the apron and we’ll check for you.
You order the personalisable model of your choice. We then email you to collect your text or logo, and show you the preview. Depending on the model, your text is embroidered, flex transferred or printed. Nothing is printed without your approval. Need it by a particular date? Write to us before ordering and we’ll tell you whether it’s possible.
Yes, volume pricing starts at 10 aprons, with or without your logo. Go to the Bulk orders page, and we reply within 24 working hours.
Yes, you have 30 days after receipt to let us know. The apron must come back unworn, unwashed and in its packaging. Return costs are at your expense, and we refund you within 14 days of receiving the parcel.
Write to us with your order number and a photo. If the fault is ours, the return and the replacement cost you nothing.
No, unless the fault is ours. It carries your text, so it can’t be resold to anyone else. That’s exactly why we ask you to approve the preview first.
Write to us as soon as possible with your order number. As long as the parcel hasn’t left, we can still step in. Once it has left, you still have your 30 days to change your mind.
Debit or credit card, Apple Pay and Google Pay. Your card number is never shared with us, it is processed directly by our payment provider.
Write to us at contact@atelier-tablier.fr. We reply within 24 working hours. For an order in progress, please give us its number.